London Headquarters Office
​20-22 Wenlock Road, ​N1 7GU
London – England
Hull Operations Office
1st Floor, Norwich House Savile
Street, Hull, E Riding of York HU1 3ES,
United Kingdom
Barcelona I+D Office
Spaces 22@ Pallars 193, 08005
Barcelona
Catalonia

Frequently asked questions

About us

WHAT IS ACCUOR?

​It is a trademark owned by ACCUOR Nutritional Water Ltd. and corresponds to the product designation of all of the company's manufacturing lines. manufacturing lines.

​WHAT IS ACCUOR NUTRITIONAL WATER LTD

It is our parent company, domiciled in based in London, has its design and engineering design and engineering centre in Barcelona, manufactures its equipment in three EU countries in three European Union countries and has operational in a number of locations.

Identification details can be found in all our can be found in all our legal documentation documentation that exists in contracts, orders, work orders, invoices work orders, invoices, websites, etc.

​WHAT IS ACCUOR DIRECT?

​It is our global operator of operator, which manages all customer service all customer service processes.

Clean, mineral-rich, healthy

About accuor waters

​WHAT ARE THE PROPERTIES OF ACCUOR WATERS HAVE?

ACCUOR is pure, mineralised water, with a stable chemical composition, which is presented with all its preserving all its health-giving properties.

Each variety of ACCUOR water has its own personality and has been designed for a specific purpose. a specific purpose, either to hydrate each person in the best way or to obtain maximum flavour when used at the table. to get the maximum flavour when used at the table and in the kitchen.

​WHAT IS ACCUOR DIRECT?

​It is our global operator of operator, which manages all customer service all customer service processes.

WHO IS ACCUOR ESSENTIAL RECOMMENDED FOR? ACCUOR ESSENTIAL WHY?

​It is recommended from the age of 3 years and in situations of growth, pregnancy or convalescence, as part of a balanced diet. a balanced diet.

ESSENTIAL has an alkaline pH and is is enriched in calcium and, as part of a balanced diet a balanced diet, it provides health benefits and bone reinforcement bone strengthening benefits, as the calcium in the drinking water is drinking water is absorbed more efficiently more efficiently than milk.

​WHO IS ACCUOR AOX-DIET RECOMMENDED FOR? ACCUOR AOX-DIET?

​It is recommended for adults from 18 years of age, especially for people who smoke, work outdoors, sunbathe who work outdoors, sunbathe a lot or who are on a slimming diets, as part of a balanced diet. a balanced diet.

AOX-DIET is digestible and slightly diuretic, promoting the elimination of toxins of toxins and free radicals, as well as regularisation of nervous and muscular and muscular functions. It helps to intestinal function and fat balance. fat balance.

​WHO IS ACCUOR HASHIRU RECOMMENDED FOR? ACCUOR HASHIRU WHY?

​It is recommended from the age of 16, during intense sport, as part of a balanced diet. a balanced diet. The mineral formulation of HASHIRU's mineral formulation is designed to improve recovery after physical exertion.

Its alkaline pH (8-8.5) avoids blood pH fluctuations in blood pH which, after exercise, tends to acidify. more efficient than that of milk. milk.

WHO IS ACCUOR NARA RECOMMENDED FOR? WHY?

It is recommended for adults over 60 years of age, and in situations of hypertension, within the framework of a balanced diet. balanced diet. NARA helps older people to maintain a correct level of hydration, because its texture is more palatable more palatable than other types of water. other types of water. This also helps them them to drink more water, which is very beneficial because they tend to "forget" to drink tend to "forget" to drink and tend to get dehydrated easily.

It is enriched with calcium, and its low sodium content makes it ideal for ideal for low sodium diets. Its neutral to slightly alkaline pH (between 7.2 and 7.5) is (between 7.2 and 7.5) is best suited to the human for the human organism as the blood pH is maintained between 7,35 and 7.45 and the homeostatic balance is more fragile in the more fragile in older people.

​WHO IS ACCUOR OKINAWA RECOMMENDED FOR? WHY?

​It is recommended for adults from 16 years of age onwards and in situations of circulation problems, liver, cholesterol, convalescence or menopause, within the framework of a balanced diet.

OKINAWA is considered a "gourmet" water as it is specially designed for the table and to accompany food intake. Due to its exceptional palatability, it improves internal hydration and quenches thirst.

Start taking care of yourself from the inside

Accuor and health

WHAT ARE THE BENEFITS OF ACCUOR WATERS FOR YOUR HEALTH BENEFITS?

What are the benefits of Accuor waters for your health benefits?

Each variety of ACCUOR water has a specific composition that gives it its its character and its health benefits health benefits, always within the framework of a a balanced diet.

In general, the combination of pH alkaline, ionised minerals, salts and molecular size of water provides health benefits within the framework of a balanced diet:
The smaller cluster size of h2o molecule cluster size promotes hydration at the cellular level, due to the greater penetration of water into the body's cells. the body cells.

The natural mineral ions of calcium, magnesium, sodium and potassium are 100% absorbed by the body. Calcium in water has a similar bioavailability similar to that of milk and is more
and is more effective in slowing down bone resorption bone resorption (loss of minerals loss of bone minerals) if taken throughout the day. day.

The alkaline pH favours the compensation system in our body that body avoids fluctuations fluctuations in the blood pH, so that it does not need to sequester bone calcium to maintain maintain this balance.

HOW MUCH WATER SHOULD I DRINK PER DAY?

Experts recommend a minimum daily fluid intake The minimum daily fluid intake varies from person to person. In general, it is estimated that men need between 2 and 2.5 L per day and women between 1.5 and 2 L per day. However, these amounts may vary depending on physical activity and health status.

DO I NEED TO CONSULT MY DOCTOR?

​If you wish, you can ask your doctor's opinion. Both your doctor and your pharmacist are best qualified to help you understand the benefits of water and minerals for your body. Please note that the ACCUOR water varieties will help you feel better, but are not a curative product, so you should continue with the treatments prescribed by your doctor.

With all its properties

Other Accuor

​IS THIS WATER ONLY FOR DRINKING AND COOKING?

Mainly used for drinking and cooking and cooking, but they can also be used in used in cosmetics to cleanse the skin, especially especially on the face.

WILL I NOTICE A DIFFERENCE IF I COOKING WITH THESE WATERS?

The difference is spectacular with any of the ACCUOR water varieties. See the applications in different culinary techniques of the varieties specially designed for cooking.

​​AND IN COFFEE AND INFUSIONS?

The difference is noticeable with all ACCUOR water varieties, but we recommend OKINAWA because it especially enhances the aroma of coffee and extracts all the natural aromas of herbal teas.

CAN I BRUSH MY TEETH CAN I BRUSH MY TEETH WITH THIS WATER?

Of course you can. It facilitates the action of toothpastes that prevent tartar, as its slightly alkaline pH tartar, as its slightly alkaline pH helps prevent tartar helps to prevent tartar formation.

CAN I SPRAY THIS WATER ON MY CAN I SPRAY THIS WATER ON MY FACE?

Yes, especially with the varieties ESSENTIAL, OKINAWA and AOX-DIET. In addition to better hydration, you will notice a smooth and soft skin feel soft skin, as with the most prestigious cosmetic brand.

​​WHICH WATER IS BEST FOR WASHING VEGETABLES AND FRUIT, NORMAL TAP WATER OR THIS ONE?

Fruit and vegetables absorb the dissolved elements easily absorb the elements dissolved in water, especially chlorine. water, especially chlorine. The mineral content of ACCUOR mineral content of ACCUOR, especially AOX-DIET or AOX+, is much more suitable for the washing of fruit and and vegetables, and also contributes to to enhance their natural flavour.

One of Accuor's new generation new generation of Accuor models produces a specific specific water with high cleaning and disinfection disinfectant water for foodstuffs. It is the the Volvy model, which generates ozonised water. ozonised water.

CAN I PREPARE BABY BOTTLES WITH THIS WATER?

Fruit and vegetables absorb the dissolved elements easily absorb the elements dissolved in water, especially chlorine. water, especially chlorine. The mineral content of ACCUOR mineral content of ACCUOR, especially AOX-DIET or AOX+, is much more suitable for the washing of fruit and and vegetables, and also contributes to to enhance their natural flavour.

One of Accuor's new generation new generation of Accuor models produces a specific specific water with high cleaning and disinfection disinfectant water for foodstuffs. It is the the Volvy model, which generates ozonised water. ozonised water.

CAN I PREPARE BABY BOTTLES WITH THIS WATER?

​The HIKARI variety makes it easier to dissolve powdered milk of powdered milk as well as baby food. and is specially designed to meet the requirements to meet the mineral requirements mineral requirements of the youngest babies. This variety meets the recommendations of paediatricians recommendations of paediatricians, with a sodium content of less than 25 mg/L and a calcium content of 50 mg/L.

Accuor, winning spirit

Comparisons with other waters

WHY IS ACCUOR BETTER THAN TAP WATER?

Tap water is safe to drink, but it often tastes its taste is often unpleasant because it generally comes from from surface layers and has a changing composition. changing composition. Therefore, it needs to be treated both chemically and microbiologically for its microbiologically for disinfection disinfection, in order to make it safe for the safe for the population, once it has travelled through the once it has travelled through the entire network of pipes until it reaches the point of consumption. to the point of consumption.

This is the only way to guarantee its food safety. But these disinfection disinfection processes to which it is subjected to make it drinkable have an impact on the composition of the the composition of tap water and alter its properties. alter its properties.

Accuor's highly efficient accuor's high-performance technological final treatment at the point of use and transfer of minerals for human for human consumption. The technology included in these new generation ACCUOR generation ACCUOR equipment, manufactured from 2021 onwards 2021, has as its main feature that it is feature is that it is selective in its cleaning and
cleaning and recharging processes.

In the cleaning phase, it inhibits, neutralises and retains undesirable compounds (microplastics, cosmetics, benzenes, chemical contaminants, traces of betex compounds, Lindane, bacteria, viruses, protozoa and 32 other elements) that may be dissolved in the mains water, as well as elements that alter the organoleptic properties of texture and flavour. It stores them, without returning them to the sewage network in order to avoid a new load to the environment, being processed this internal container at the time of maintenance.
This internal container is processed at the time of Refresh maintenance of the equipment.

In the recharge phase, it rebalances the healthy minerals and boosts them according to the selected water profile, providing the oxygenation and alkalinity that vital water must have.

The quality control team at ACCUOR verifies each production batch with appropriate sampling, just like a water bottle bottling plant. water bottle bottling plant.

WHY IS ACCUOR BETTER BETTER THAN FILTER JUGS?

Filter jugs "clean" the water to varying degrees. to varying degrees. In general, tap water is generally results in tap water that tastes better because better tasting tap water because the chlorine is chlorine is removed. In the absence of more information or further studies on the effect of the filters, it should be considered that their use will will produce an unpredictable decrease in calcium concentration. of calcium concentration.

What filter systems do is to "subtract", i.e. try to subtract", i.e. try to remove substances from the water. substances from the water. Obviously, the interesting is that they remove the 'bad' ones and respect the 'good' ones, but a filter is not able to a filter can distinguish it from a jug.

WHY IS ACCUOR BETTER THAN BOTTLED WATER?

The waters of the different brands of mineral water brands each have their own have their own characteristics and no two mineral waters are no two mineral waters are the same. The content of each of them makes them more or less makes them more or less suitable for different people.

It is also necessary to take into account the variability of compositions that the same brand can be found in the same brand of bottled water. of bottled water. Variations in in composition are due to the fact that they come from different springs, as each spring has different properties.


Mineral waters are always of underground, they are healthy and pure in origin. at source. However, the containers used can release particles that alter their properties. that alter their properties. In addition, their exposure to light and exposure to light and high temperatures temperatures, or inadequate storage may alter their properties.

WHAT TYPE OF PACKAGING IS BEST TO TAKE ACCUOR OUT OF THE HOUSE?

We recommend using containers that do not release harmful particles, such as "thermos" type containers for food use, which are also specific for liquids. Plastic containers are less recommended.

​IS THERE A RISK IN STORING WATER FOR MANY WEEKS IN GLASS CONTAINERS?

No bottling company in the world manufactures the glass bottles in the same plant where the water is bottled, so there is a risk of contamination during transport. They often travel hundreds of kilometres in distance (and that transport contributes to CO2 emissions into the atmosphere). CO2 emissions into the atmosphere). On arrival at the plant, they must be washed, disinfected and rinsed thoroughly before refilling. Under exposure to exposure to sunlight, a bottle can alter the biochemical state of the water.

WHY SHOULD IT NOT BE SHOULD NOT BE STORED WATER IN PLASTIC CONTAINERS? CONTAINERS?

The plastic used (PET) is porous, so it is conditioned to the to the environment where it is stored, its temperature, proximity to other non-drinking non-drinking or even dangerous liquids dangerous liquids, and all of this can pass from the bottle into the water. A plastic bottle in a plastic bottle in a shop with a high stock turnover has the water in the bottle for at least water in the bottle for at least a couple of months. months. The amount of Bisphenol A transferred by these bottles that can migrate in can migrate in that time should not be be relativised, the risk exists.

We must not forget the damage that plastic bottles plastic bottles can do to the environment environment if they are not recycled. The bottled water is very costly and has a strong generates a strong ecological impact; according to Greenpeace a litre of bottled water bottled water can cost up to 400 times more than a litre of tap water produces CO2 emissions in the transport from the plant to the transport from the plant to the point of point of sale and then home, and contributes to to the home, and contributes to the problem of plastic waste. according to ECOEMBES, around 40% of plastic 40% of plastic packaging is not currently recycled in Spain, and therefore end up in landfills or end up in landfills or, even worse, dumped into worse, dumped in rivers, seas and forests.

WHAT ARE THE CONSEQUENCES OF THE MASSIVE USE OF SPRING WATER?

Sometimes, there is not always a spring where the water is bottled. water is bottled, but rather wells. In order to meet the growing demand for bottled water, sometimes these sources are abused. these sources are sometimes abused. The consequences can be:

1. When water is extracted for years by The aquifer is depleted by mechanical means because more water is withdrawn than more water is withdrawn than enters the aquifer;

2. The quality of the spring water is 2. the quality of the spring water is affected, because when water is water from an aquifer is depleted and water has to be and water has to be taken from a lower and lower water has to be taken from a lower and lower elevation, which causes it to more sodium and the levels of other mineral salts of other mineral salts may decrease. decrease.

And of utmost importance

Issues

​WHERE DO YOU PUT THE EQUIPMENT ACCUOR?

Normally the equipment is placed in the kitchen, under the sink, so that it does not take up any space take up space on the worktop. However, it can be installed in another place that is out of the sun and away from heat sources.

The new generation KORE, ONE, YOKO and VOLVY models can even be conveniently installed under the sink. Can even be conveniently installed under the kitchen plinth due to their small dimensions (6 cm high). (6 cm high).

​SHOULD A SECOND TAP BE INSTALLED? SECOND TAP?

​ACCUOR units are designed to be to be connected to a 5-way tap, which replaces the kitchen tap in a single control. single control.

If the customer prefers, a water selector can be a water selector can be fitted which any type of tap, according to the user's tap, according to the user's taste and to select the type of water desired at any time. desired at any given moment.

IS THIS WATER FOR THE WHOLE THE HOUSE?

No, it is only for consumption, for drinking purposes, and therefore the best place is usually in the kitchen.

​THE WATER THAT COMES TO MY HOUSE COMES FROM A WELL. CAN I USE THIS SYSTEM?

In places where the water comes from a well, as long as the water that reaches the tap is drinkable and is authorised by the Public Health services, this system can be used without any inconvenience.

In some cases, to ensure sufficient quality of the incoming water, it is necessary to pre-treat the water using an ultraviolet light process. Consult our technical team for your particular case.

IN THE AREA WHERE I LIVE THE WATER HAS A LOT OF SLURRY PROBLEMS CAN I USE THIS SYSTEM?

We have many customers in areas with the same the same problem and the results are highly are highly satisfactory, as they are neutralised in the internal process of the ACCUOR equipment, without the need to pre-treatment of the mains water that reaches the water that reaches homes.

DO I NEED A WATER SOFTENER AT HOME IN ORDER TO TO BE ABLE TO USE THIS SYSTEM?

​The quality of the incoming water is an important is an important element, but in general it is not it is generally not necessary to install a water softener in order to obtain ACCUOR.

​I HAVE TWO FLATS NEXT TO EACH OTHER, CAN I INSTALL ONE UNIT FOR BOTH FLATS?

​In principle it is possible. The final technical technical solution will depend on the consumption between the two floors, the distance to be distance to be covered by the treated water and on the communication between the two. To answer the question it is necessary to to see the site on site. Ask our technical team which is the best the best solution in your case.

​I HAVE AN AMERICAN TYPE REFRIGERATOR, CAN I CAN I GET THE WATER INTO THE FRIDGE?

​Yes, it is possible to get the water ACCUOR-treated water into the refrigerator to come out of the chilled water dispenser. chilled water dispenser.

An additional advantage in these cases is that the ice production in these coolers is also is also made with this water, the quality of the ice cubes is greatly improved. quality of the ice cubes is greatly improved.

​CAN I REFILL PLASTIC BOTTLES? PLASTIC BOTTLES?

​This is not recommended. However, if necessary, you can reuse a bottle a maximum of 4 times from the first use. We recommend the use of glass containers for home use, or ACCUOR bottles, or those available on the market in stainless steel 304.

​IS THE UNIT CONNECTED TO THE DRAIN?

​ACCUOR is developing new technologies thanks to its constant investment in R&D, as a result of which it has already developed new generation equipment that avoids the need for drainage.

​HOW MUCH WATER DOES THE EQUIPMENT THE EQUIPMENT TO PRODUCE THE ACCUOR WATER?

ACCUOR develops new technologies thanks to its constant investment in R&D, as a result of which it has already developed new generation equipment that does not reject any quantity of water.

The system retains unwanted substances unwanted substances, designed with a designed for one year of undisturbed service, and at the end of that time your equipment is replaced by a completely refurbished with a completely refurbished one thanks to our exclusive maintenance service "Refresh".

​WHAT IS THE SERVICE LIFE OF ACCUOR ACCUOR EQUIPMENT HAVE?

​They are designed and manufactured according to the European standards of construction of household appliances, with a useful life of more than 10 years. years. However, your new generation equipment generation, thanks to our exclusive "Refresh" service Refresh" maintenance service, will be periodically replaced by a completely completely renewed equipment. In short, you can consider that it will be a single purchase for life.

WILL I RUN OUT OF WATER HALF-FILLING A POT?

​The new generation of ACCUOR have a constant on-line production. production.These new versions will not leave you half-filled pots of water.

IF I USE MORE THAN ONE TYPE OF WATER AND ONE RUNS OUT, CAN I USE THE OTHER?

​In the new generation equipment, such as the KORE and ONE models, even if you only use one of the three three varieties of water included, the water will will retain its properties intact between maintenance periods with the "Refresh" service.

​CAN I CHANGE THE TYPES OF WATER CAN I CHANGE THE TYPES OF WATER WHENEVER I WANT?

​Yes, on request we can customise the waters of your equipment. The most common example is the arrival of an additional a baby, an elderly person or a change of personal status an older person or a change of personal status, such as the start of a diet. maintenance periods with the "Refresh" service. between maintenance periods with the "Refresh" service.

When something is for life… it is priceless.

Economic issues

CAN I PAY IN INSTALMENTS?

​Consult the financing solutions offered by our distributors.

​HOW MUCH DO I SAVE ON BOTTLED WATER?

To answer this question you should consider the following: - The consumption of drinking water in your household, also counting the water you use for cooking - the price at which you pay for bottled water - the ACCUOR solution you have chosen Calculate your current monthly or annual cost and compare it.

​DO I HAVE TO PAY FOR MAINTENANCE OF THE EQUIPMENT?

The equipment has to recharge the minerals that the bi-active module transfers to the water, this is a consumable and as such is subject to completion.

​ACCUOR equipment has a universal guarantee system that includes the "Refresh" service by means of which, for an annual or periodic cost, you have a renewed device at your disposal in the event of a breakdown or even with every mineral refill. mineral refill. The coffee aroma and extracts all the natural aromas of the natural aromas of the infusions.

​HOW LONG WILL IT TAKE WILL THE PURCHASE PAY FOR ITSELF?

To answer this question you should take the following into account: - The consumption of drinking water in your household's drinking water consumption, including the water you use for cooking you use for cooking - the price you pay for bottled water bottled water - the ACCUOR solution you have chosen - the cost of maintenance Calculate your current monthly or annual you currently have and compare it.

​HOW MUCH DOES A LITRE OF WATER OF WATER?

​To answer this question you should calculate: - your household's consumption of drinking water drinking water (including that used for cooking), - the ACCUOR solution you have solution you have chosen and the annual service cost cost of service. It is concluded that the cost of producing 1,5 L of ACCUOR is about 12,5 times less (0.45/0.03598) than it costs to buy bottled water. cost of buying quality bottled water in the supermarket. quality bottled water in the supermarket.

​DO ALL WATERS COST THE SAME? COST THE SAME?

​Yes, the new generation equipment, such as the KORE and ONE models water, essential, okinawa and aox-diet ESSENTIAL, OKINAWA AND AOX-DIET WATERS AS STANDARD. If If you would like to customise it further, just choose the just choose the waters that suit you best. you.

WILL MY WATER BILL WILL MY WATER BILL GO UP?

​Not at all, you will spend the same same amount of water with ACCUOR for drinking or cooking water than without our equipment.

WILL MY ELECTRICITY BILL GO UP? WILL MY ELECTRICITY BILL GO UP?

​There are new generation models that are not connected to the mains and produce their own produce their own electricity through the circulation of water inside, such as the KORE model. inside, such as the KORE model. The ONE model does not require any electricity at all. electricity at all.

Wherever you live in the world

Guarantees

DOES THE EQUIPMENT COME WITH A WARRANTY?

​Yes, the equipment has a universal warranty anywhere in the world if you have subscribed to this service, as long as it has not been subscribed to this service, as long as it is not manipulated by operators outside the company or not authorised by ACCUOR.

WHAT DOES THE WARRANTY COVER?

​The ACCUOR warranty covers absolutely EVERYTHING, as long as the damage to the equipment is not attributable to tampering by unauthorised personnel.

HOW DO I KNOW THAT THE TECHNICIAN IS FROM ACCUOR?

​Our staff carries a company ID with their name and photo, and you can check their ID number from your mobile phone if you have an internet connection. you have an internet connection.

WHAT HAPPENS IF A TECHNICIAN WHAT HAPPENS IF A NON-OFFICIAL TECHNICIAN COMES?

​You must not allow personnel from outside our company to our company to manipulate your equipment as this would mean the loss of the warranty. warranty.

WHERE DO I HAVE TO CALL IF THERE IS A BREAKDOWN?

​ACCUOR's SAT (Technical Assistance Service) ACCUOR's TAS (Technical Support Service) in Spain is free phone number 900808697.

WHERE DO I HAVE TO CALL TO SPEAK TO THE COMPANY?

Our staff in Spain is at at your service on the free phone number 900808697

HOW WILL I RECEIVE THE WARRANTY, THE USER MANUAL AND THE INVOICE?

​You can receive the documentation by e-mail if you wish, and you will have at your disposal in the section of our website all the documentation documentation that corresponds to your equipment.

If you do not have an email address, we will will be sent to you by post or through our sales team or point of sale. point of sale. The invoice is issued from our UK office as the total amount payable payable with country specific applicable to the country of destination. country of destination.

Rigorously reliable.

Maintenance

HOW OFTEN DO YOU HAVE TO RECHARGING?

The equipment must be associated with the Accuor maintenance programme Refresh, they must be up to date with payment in order to be able to order the delivery of a new the user's home of a new equipment to carry out the replacement, this new new equipment will be received annually with a date fluctuation of 10/15 days before or after the registered date. registered date.

HOW DO I KNOW THAT THE THE WATER CHARGE IS FINISHED?

​You will notice a progressive progressive decrease in the taste of the water in the non-automated. In those that are, the digital display of your equipment will inform you of this. will inform you of this.

WHAT SHOULD I DO IF NO WATER COMES OUT?

​It can only happen that no water is coming into your home from the water supply network or that someone without your knowledge has turned off or disconnected the water supply to the unit.

THE PLACE WHERE THE EQUIPMENT IS LOCATED IS WET

When we install the equipment we check all the points where there may be leaks. leaks. However, it is possible that there may be a small loss of water, due to pressure surges.

Do not worry. Turn off the water inlet of the equipment, call us at 900808697 and we will solve it. and we will solve it.

​IF THE POWER GOES OUT, WHAT HAPPENS?

​The KORE and ONE models are not connected to the mains, so they are not so they are not affected. The rest of the new generation of ACCUOR have an automatic restart system.

IF THERE IS NO WATER AT HOME, WHAT HAPPENS?

​The new generation equipment simply will not produce water.

​IF I GO ON HOLIDAY, WHAT DO I HAVE TO DO WITH THE EQUIPMENT?

Before leaving, disconnect the equipment from the electrical socket and the water connection. water connection. With the new generation equipment, such as the KORE and ONE models, no specific precautions are no specific precautions are required in this case.

WHEN I COME BACK FROM HOLIDAY, WHAT DO I HAVE TO DO?

Before leaving, disconnect the equipment from the electrical socket and the water connection. water connection. With the new generation equipment, such as the KORE and ONE models, no specific precautions are no specific precautions are required in this case.

WHEN I COME BACK FROM HOLIDAY, WHAT DO I HAVE TO DO?

​Switch the unit back on and let the water circulate for 5 minutes.

IF I MOVE HOUSE, WHAT DO I DO WITH THE EQUIPMENT?

​For previous series equipment, call us on free phone 900808697 and we will schedule the removal of your equipment under our protocol, to place it in your new home. For new generation equipment, the installation is very simple and you can do it yourself. Contact us and we will advise you.

​CAN I CLEAN THE EQUIPMENT?

​You can only clean the equipment from the outside. Do not handle the inside, at the risk of risk losing the warranty.

​IF I SEE BUBBLES IN THE WATER, WHAT DOES IT MEAN?

​These bubbles correspond to the oxygen that is incorporated in the water.

HOW DO I HAVE TO CLEAN THE TAP?

​To clean the tap you can use a neutral product. But only on the outside. For the outlet it is better to use a cloth soaked in diluted bleach and let the water let the water run for a few moments to rinse it.

Consult hello@accuor.com

Promotions

​IF I RECOMMEND THE BRAND TO PEOPLE I KNOW, DO I HAVE ANY ADVANTAGES?

​Yes, we have created a referral programme that gives you various advantages.
Please ask our staff.

​DOES THE EQUIPMENT HAVE ACCESSORIES?

​Yes, we can add various accessories for cooling the water, carbonating it, heating it, for infusions for infusions, ACCUOR thermos flasks, different taps and flavoured modules to create flavours to create soft drinks. Call us and we will inform you in more detail to meet your specific your specific needs.

​How to analyse Accuor water.
What works and what doesn’t work with the new ACCUOR technology.

What is not useful

TDS METER

​TDS is the abbreviation for "Total Dissolved Solids", "Total Dissolved Solids" and what TDS readers do is to measure TDS readers do is to measure the total the total concentration of dissolved solids dissolved solids in water.

TDS are composed of inorganic salts. salts. The common inorganic salts salts present in water are minerals such as calcium, magnesium minerals such as calcium, magnesium potassium and sodium, among others.

HOW DOES A TDS TDS READER WORK?

The TDS reader works by conductivity and measures the conductivity of the water. This is measured in PPM (Parts Per Million). Pure H2O or distilled water does not conduct electricity. does not conduct electricity, so if a TDS a TDS reader is immersed in fully distilled water in fully distilled water, the result will be "0" or a number result will be "0" or a very low number or a very low number if there are traces of minerals in the water. of minerals in the water. It is the charge of electrons that make up the minerals that conduct electricity. electricity. In short, water with more minerals conducts more electricity than water without minerals.

CAN I TELL WHAT MINERALS ARE DISSOLVED IN THE WATER WITH A TDS READER?

​No. It is not possible to distinguish the different minerals in the water. The TDS meter calculates a general conductivity measurement that depends on the overall amount of dissolved minerals in the water. dissolved minerals in the water. Therefore, we cannot know what levels of calcium, magnesium or potassium are in the water.

Widespread bad practice with TDS readers

In Spain there is a bad practice of the TDS reader to generate doubts in the consumer's mind. consumer's mind. Some sellers of reverse osmosis systems incorrectly use this meter to convince customers of the quality of their water, when in fact the opposite is true. when in fact the opposite is true. Reverse osmosis systems produce near demineralised water.

DOES THE TDS READER TELL ME THE QUALITY OF THE WATER?

No. To know the water quality it is necessary to do a complete water analysis.
of the water. Case study:

If a TDS reader is immersed in a glass of weakly mineralised bottled water, the reading will be very low, around 50ppm. Immersing it in a more mineralised bottled water will result in a number around 500ppm.

If immersed in a highly mineralised water, you will reach a number above 1500ppm. In all three cases, bottled water is suitable for drinking, but has a different level of minerals and conductivity. We cannot conclude that the water with less minerals is better than water with more minerals, as the TDS TDS reading does not provide a conclusion conclusion about its quality.

WHAT IS IT FOR?

​SAMPLES FOR COLORIMETRIC ANALYSIS

Thanks to modern chemistry, we can detect thousands of chemicals in water, even in extremely low concentrations. extremely low concentrations. The growing list of available types of analysis can seem overwhelming can seem overwhelming, and for the vast majority of most methods require state-of-the-art laboratories. state-of-the-art laboratories are needed for the vast majority of methods. Fortunately, we don't need to to analyse everything! A much smaller and more small and practical set of tests can provide good provide good insights into the chemical about the chemical quality of water for monitoring purposes. monitoring purposes. The good news The good news is that there are low-tech technology analyses that can be performed when budgets are when budgets are limited. Types of testing:

Typical methods for conducting portable, low-tech field tests used to monitor technology field tests used to monitor chemical water quality fall into three categories into three categories:

Test strips:
These are small, one-time use strips that change colour to that change colour to indicate the concentration of a indicate the concentration of a specific chemical. specific chemical. Depending on the test, the user "activates" the paper or plastic strip by dipping it or plastic strip by dipping it into the water sample and the water sample and swirling it, or by holding the strip in a stream of water. water. After a short wait, the user compares the user compares the colour of the test strip test strip with a colour chart to find out the the concentration level of the chemical. chemical. These kits are very simple, but less accurate than other methods methods, especially if users do not follow do not follow the instructions.

Coloured disc kits:
These kits are available for a wide range of chemical tests. chemical. In a typical case, the user adds a user adds a powder packet or a few drops of a liquid reagent to a water sample in a reusable plastic reusable plastic tube. He then places the sample tube in a small plastic box for colour plastic box for colour comparison. This box contains a plastic disc with a colour gradient a colour gradient printed on it. The user rotates the disc to find the part that best matches the colour of the sample of the sample and identifies the level of concentration of the chemical on the disc. Portable digital instruments: Water is tested with lightweight, portable, lightweight digital meters, colorimeters and photometers. These, although they provide the results most accurate of the three methods, are the most methods mentioned, are the most expensive and and delicate, and require batteries and calibration. While digital instruments digital instruments are useful for field technicians and form an essential part of any permanent any permanent or remote monitoring network. or remote monitoring network.

HOW DOES THE TECHNOLOGY WORKS? ACCUOR'S TECHNOLOGY WORK TO BE SELECTIVE IN WATER CLEANING?

Accuor uses the Millipore Sterile Syringe Millipore's sterile syringe filter system Millex™ sterile syringe filter system in a in its first stage, which allows for inhibition, neutralisation or capture of the elements defined as in the public water supply, while maintaining the mineralisation charge which it does have, and which is boosted or regulated according to the formulation established in each available water.

​IS IT MEASURABLE AND IDENTIFIABLE IS EACH MINERAL SEPARATELY MEASURABLE AND IDENTIFIABLE?

​Yes, but not with a TDS, but rather with professional laboratory analytical laboratory.

​CAN TAP WATER AND PPM OF TAP WATER AND ACCUOR WATER HAVE THE SAME PPM?

​Yes, because it is like measuring with a thermometer one water or the other, it will have the same temperature, but it does not to measure minerals and nutrients. It is like measuring the hardness of water considering a water softener with salt; you will have X French degrees and you will have no limescale, but if you use an advanced limescale neutraliser by magnetic field, you will have the same French degrees in and French degrees out and you will also have no lime scale.

IS THE MEASUREMENT AND METHOD?

Yes, as they do not show evidence of the result.

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