London Headquarters Office
​20-22 Wenlock Road, ​N1 7GU
London – England
Hull Operations Office
1st Floor, Norwich House Savile
Street, Hull, E Riding of York HU1 3ES,
United Kingdom
Barcelona I+D Office
Spaces 22@ Pallars 193, 08005
Barcelona
Catalonia

world assistance

This gives me peace of mind

0
Twenty-four hours

11:18AM

Equipment breakdown communication

11:25

The user disconnects the equipment from the network

11:00

ACCUOR Accept the request

11:35

DHL received shipment authorisation ​to send new equipment for replacement

18:00

​Shipment to destination

10:00 - 11:00 (next day)

DHL delivers the case with the new equipment

Within 24 hours

the user has new equipment, within 48 hours the faulty equipment enters the factory for repair and is then stored for the subsequent maintenance cycle, associated only with that customer.

DHL Global Logistics Services

And when does the ACCUOR equipment need to be serviced?
Just the same

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